Jitaa FAQ — all your questions answered, right here

No, Jitaa's policy allows only one account per person. Creating multiple accounts may result in all accounts being permanently closed and balances forfeited. Enjoy all games and bonuses through a single account.

KYC verification is required before withdrawals, as per Jitaa's policy. You can complete it easily by submitting a copy of your National ID or passport. This ensures your account's security and helps prevent fraud. Verification is typically completed within 24 hours.

You must be 18 years of age or older to register on Jitaa. All Jitaa services are strictly prohibited for minors. Providing false information during age verification will result in permanent account termination.

The minimum deposit on Jitaa is just BDT 200. The minimum withdrawal amount is BDT 500. You can start playing with a small deposit — no pressure to invest big.

Withdrawal requests are typically processed within 15 minutes to 3 hours. During peak hours or on non-banking days, it may take a little longer. Withdrawals can be held up if KYC verification is incomplete — so make sure to verify your account in advance.

Jitaa does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction fees. Jitaa also does not charge any fees on withdrawals.

No, bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement. Typically, once you have wagered 20–30 times the bonus amount, the bonus balance converts to real money and becomes withdrawable.

Yes, logging into Jitaa every day earns you a daily login bonus. The longer your streak, the higher the bonus. If you miss a day, the streak resets from the beginning.

A portion of your net losses over a set period (usually weekly) is returned to you as cashback. The cashback rate and terms may vary over time. Check the Promotions section for current cashback offers.

The RTP on Jitaa games generally ranges from 95% to 98%. Each game has its own RTP, which you can check on the game page. A higher RTP means a better chance of returns over time — but every round is completely random.

Yes, all games on Jitaa are mobile-friendly. You can play directly from the browser on both Android and iOS devices — no separate app installation required. Any modern browser like Chrome or Safari works perfectly.

Yes, Jitaa's Live Casino features professionally trained real dealers running games via live streaming. Blackjack, Roulette, Baccarat, Dragon Tiger — all available at live tables in real time.

Jitaa uses 256-bit SSL encryption to keep all payment information secure. Your card or mobile banking details are never stored on Jitaa's servers — all payments are processed directly through a secure gateway.

Jitaa's security system automatically detects unusual login attempts and locks the account. If suspicious activity is detected, you will be notified by email or SMS. Enabling two-factor authentication (2FA) adds an extra layer of protection to your account.

Click the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number or email. Verify with the OTP to set a new password. The whole process takes just 2–3 minutes.

Yes. You can set a self-exclusion period ranging from 24 hours up to 6 months. During this time, your account will be completely inactive. For permanent closure, please contact support. For more details, Responsible Gaming View page.

Jitaa is committed to responsible gaming. If you notice any signs of addiction, please reach out via live chat support. Our support team is ready to provide guidance and refer you to professional resources. Enjoy the games, but always play within your limits.